Withdrawal Policy
A student who requests for an internal course transfer within the School must have their existing contract terminated. This includes students who changes the course. A new student contract / addendum will be signed based on the procedures for executing student contracts. The Refund Policy shall apply unless as otherwise agreed between the School and the Student.
Conditions for Granting Transfer and Withdrawal:
Student to fill in Year Level Change / Course Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.
Transfer Procedure
In the event that a parent / student would want to proceed with a Year Level Change upon discussion with the respective Heads of School, the Year Level Change Form would be filled by the Head of School.
Parent / Guardian / Student is to sign on the form to acknowledge the change and the form would be handed over to the Admissions Officer for further processing. In addition, the parent would also fill in and submit the Refund Request Form together with the Year Level Change Form if a refund is eligible.
Any supporting documentations that are required to process the Course Transfer Request must also be submitted along with the Year Level Change Form.
Supporting documents for Year Level Change should minimally include any documents that show that the student meets the minimum entry requirements for the new course that he / she is applying to, if this document is different from the one used to enrol the student to his/her original course.
Reasons and approval for the Year Level Change should also be documented in the Year Level Change Form.
Admissions Officer is to inform student / parent on the following : –
- Student must meet all minimum entry requirements of the new course they are enrolling in
- A new standard student contract or an addendum for the new course will need to be signed (Refer to Procedures of Executing Student Contract) upon approval of Course Transfer Request
Note: In the event that a new standard student contract is issued, the student contract for the current course that the student is enrolled in will be voided.
Only applicable for students under the age of 18 Years Old
Admissions Officer is to seek the consent of the student’s parents or guardians prior to proceeding with the Year Level Change Request. Consent can be through email, tele conversation or letter. Receipt of Consent must be documented in the Year Level Change Form.
The link on the pre-course counselling information can be found on the Year Level Change Form and Parent / Guardian is required to sign on the form to acknowledge that he/she has been informed of the various critical information.
A new Welcome Letter will be issued to the parent / student for the new course that the student is enrolling into.
Withdrawal Procedure
In the event that the parents / students would want to proceed with a Course Withdrawal, Admissions Officer is to send the Course Withdrawal Request Form and Refund Request Form together (if eligible for refund) form links via online signing platform (For example, Helloworks link) to the parents to fill in. Upon completion of form, parents are to return the forms to Admissions Officer for further processing.
Any supporting documentations that are required to process the Course Withdrawal Request must also be submitted along with the Course Withdrawal Request Form.
Reasons for the Course Withdrawal should also be documented in the Course Withdrawal Request Form.
Admissions Officer is to inform parents / students on the following if the student is holding a student pass : –
- Their student’s pass will be cancelled upon withdrawal from the School
Only applicable for students under the age of 18 Years Old
Admissions Officer is to seek the consent of the student’s parents or guardians prior to proceeding with the Course Withdrawal Request. Consent can be through email, tele conversation or letter. Consent must be documented in the Course Withdrawal Request Form.
The Admissions Officer would then refer to the Student Contract and Refund Policy to establish if the student is eligible for any refunds. This should be documented in the Course Withdrawal Request Form. Calculation of Refund Amount would be indicated in the Refund Request Form. For more details on refunds, please refer to Operation Manual Student Refund Procedures.
If the student wishes to proceed with the withdrawal, Admissions Officer is to seek the approval of the CEO as part of Management Approval.
Such Approval should be documented in the Course Withdrawal Request Form.
Upon approval, Admissions Officer will send out an email to all staff involved in the student’s education in the school and therapy department informing them of the student’s withdrawal.
An email notification to Effect Course Withdrawal Request will be sent to the parent / student.
